At Nexo Administración Tecnológica, we strive to provide high-quality services and ensure customer satisfaction. However, we understand that there may be situations that require a refund. This policy outlines the terms and conditions under which we offer refunds.

Eligibility for Refunds

You can request a refund if:

• The contracted service was not delivered within the agreed timeframe without valid justification.
• The delivered service does not meet the agreed specifications or requirements.
• You detect a serious error or issue in the service that cannot be satisfactorily resolved.

Refunds will not be granted for changes of mind, subjective dissatisfaction, or failure to fulfill your responsibilities as a customer.

Refund Request Process

To request a refund, you must contact our Customer Service team through the following channels:

- Email:

You will need to provide the following information:

- Name and contact details

- Order number or invoice

- Detailed description of the problem or concern

- Evidence supporting your refund request

Our team will review your request and respond within 5 business days.

Approval and Processing of Refunds

If your refund request is approved, we will proceed to refund the total amount paid for the service in question. The refund will be processed using the original method of payment.

If the service was paid in installments, the refund will be calculated proportionally based on the payments made.

Deadlines and Limitations

You have a period of 30 calendar days from the date of service delivery to request a refund. After this period, we will be unable to process your request.

Additionally, we reserve the right to limit the number of refunds per customer if we detect excessive or abusive use of this policy.

Exceptions

This refund policy does not apply to custom or bespoke services, as these require a specific approval and acceptance process.

It also does not apply to services that have been modified, altered, or misused by the customer.

Changes to this Policy

We reserve the right to modify this refund policy at any time. Any changes will be published on this website with the date of the last update.

If you have any questions or need more information, please feel free to contact us. We are here to provide you with exceptional service.

Contact

Email: cs@nexoadmintec.com

Address:

7 Avenida 5-45 Oficina 402, zona 4 Guatemala, Guatemala